top of page




Returns are only accepted for faulty items with the return cost being refunded back to the consumer once the item is inspected and deemed faulty upon inspection. A photo must also be submitted to us, prior to return, of the faulty item/s clearly showing the fault. Faulty items will be assessed case by case dependant on photos.


If we are unable to exchange the item (eg. out of stock) then a refund will be given. 



Once your return is received and inspected (faulty items only), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then a replacement item will be shipped to you. A reimbursement for the shipping amount paid by you, the consumer, to return the item/s will be refunded to you. Consumers should keep receipts for postage return costs so that we can be reimburse you. A photo of the shipping receipt sent to us will suffice, to ensure we reimburse you for the correct shipping amount. 

If you are approved and we are unable to exchange the item/s, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, including the return shipping to us of the product/s. A photo of the shipping receipt sent to us will suffice, to ensure we reimburse you for the correct shipping amount.

To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.

Should a product/s be returned to us 'claimed' faulty and be deemed 'not faulty' upon inspection by us, the buyer is responsible for the shipping costs of us returning the item back to you, the consumer.



To return your faulty product, you should ship your product to: 1 DUNNART ROAD GREENBANK Queensland AU 4124.

Please ensure communication has been made between us, the business and consumer, prior to shipping and we are aware of the return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


Returns will NOT be accepted for change of mind or misuse of item other than it's intended purpose. 



By completing this transaction you have read and agree to these conditions stated in the 'Refund Policy' and 'Terms of Service'.

Our policy lasts 3 days from date of receiving the item. If 3 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange
 (for faulty items only, see above).

If you refuse delivery of your items, if you do not engage in communication with the delivery company or organise a redelivery or if you do not collect your items from an Australia Post outlet or courier point of pick up, you are not eligible for a refund. You are responsible for the accepting/receiving/collecting/redelivery of your items by Australia Post or courier.  Should your parcel show as 'delivered' via Australia Post or Courier Service, yet you claim it has not been delivered, we will not refund or resend your order. You must take this issue up with the delivery service responsible for delivery.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Refunds (if applicable)
See above, re: faulty items.

Should you choose to cancel your order prior to shipping you will be charged a mandatory 10% administration fee plus fees and charges we have incurred from the payment provider in which you have opted to make payment through. These fees will be deducted directly from your refunded amount.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


Email/Online Store Discounts & Offers

Email/online store offers and discounts will generally run from Thursday to Sunday unless stated otherwise.

Exchanges (if applicable)

We only replace/exchange items if they are faulty.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


bottom of page